FAQ

When will my order ship?

Orders will be shipped within 48 hours excluding weekends and holidays.

PLEASE ALLOW TWO – THREE WEEKS FOR INTERNATIONAL ORDERS (international orders will be processed within 48 hours, but due to customs and policies beyond our control, please allow 2 -3 weeks for your purchase to arrive.

Will I receive an order confirmation?
Yes. You will receive an immediate confirmation for your order while you are still on the Santa Monica College Alumni website. You will also receive an order confirmation email at the email address you provide. Print and save both for your records, as they include an order number that you can use to check the status of your order.
What is the return policy?

SMCfulfillment.com will only accept returns or exchanges within 30 days from the date of purchase. Before an item can be returned or exchanged, you must obtain a RMA. Please send an email request to [email protected] or call 800-449-6728. For a return or an exchange, the customer will be responsible for the cost of return shipping.

If we made an error in shipping your order or an item arrived damaged, we will gladly send the correct item or refund the full value including shipping cost, once we receive the original item back in our warehouse. We will also cover the return shipping cost.

If you return an item or items for a reason other than a defect or shipping error, there will be a $10.00 return fee for inspection, re-packaging, credit card return transaction, and volume points adjustment, if appropriate. We will issue a refund for the cost of the item(s), but not the cost for the packaging, handling, and shipping as originally charged

For USA exchanges, please include a check for $9.50 payable to Hands Services or your credit card information (we do not retain) to cover the shipping and handling to send the new item to you. Please email or call for the International exchange cost.

All items must be returned in the condition in which you received them. Please indicate in writing your reason for the return or exchange and include your original order number, name, address, phone number, and email address.

Please send all returns/exchanges to:
Hands Services, Inc.
Attn: RMA Department
3947 Landmark St
Culver City, CA 90232

We are not responsible for any damage that may occur during the return shipping. For your own protection, you may want to include insurance with your return.

In the case that you want a refund for your returned item, once we receive the returned item, we will process the credit to your credit card within 7 to 10 days. You will receive an email notification that the credit was processed.

Who is Hands Services Inc.?
Hands Services Inc., is an e-commerce fulfillment service dedicated to fulfilling SMC orders accurately and quickly.
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